Competence of the GM department (CSM)

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Stats

  • Raised by: Vuk Lau
  • Submission Date: 09 August 2009
  • Issue ID: tbd

Summary

GM department is not doing their job properly

  • GM team has lack of knowledge regarding game-mechanics
  • Low-level GM's are unprofessional and usually only warrant an escalation to a more senior GM to solve the issue
  • General consensus that GM team is not reading petitions / annoying at "cut+paste" type answers, mostly regarding the "logs show nothing" type answer
  • Feeling that GM team is corrupt/incompetent due to issues such as GM's being biased / making decisions along the BOBR name change issue
  • Disorganization of GM team, especially regarding the "reimbursement policy" or lack thereof
  • The long time it takes for petitions to get answered
  • Players loss of trust in the support/GM system
  • No consequence to players abusing the petition system!

Solution

  • Revisiting the GM hiring policy, including a test (?) for game mechanics knowledge
  • Increasing GM count in order to reduce stress on each GM, so we get the feeling of being answered by REAL humans and not a C+P machine
  • Creation of a new method to monitor game mechanics in which logs actually mean something and not just an "go-away" GM answer
  • Creation of a PUBLIC rules and regulations regarding GM do's and dont's, specifically reimbursement.
  • House cleanup by IA department (or creation of one if it doesn't exist) and clearing up all the "rotten apples" . Although there is no public T20 yet, I doubt the GM department is fully clean.

I am proposing separate meeting with Lead Game Masters during CSM meetings on Iceland to thorougly discuss about this issue.

Pros

  • Customers Happy

Cons

  • None


Relevant Forum Threads

Votes

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